Shipping policy

Shipping Policy

We ship worldwide with free shipping on all orders. Here's everything you need to know about processing times, delivery, and tracking your order.

👉 For the full policy with details and visuals, see our complete Shipping Policy page.

Shipping overview

All orders are processed within 1–3 working days and shipped worldwide at no extra cost. Delivery typically takes 7–15 working days after dispatch.

  • Processing time — 1–3 days: working days before handover to carrier.
  • Delivery time — 7–15 days: working days from dispatch to delivery.
  • Shipping cost — Free: on all orders, worldwide.

Holiday periods: if your order falls within a holiday season, please allow one additional working day for processing and delivery.

Checkout tips (before you order)

To keep shipping costs low and ensure smooth delivery, please keep the following in mind when placing your order.

  1. Double-check your shipping address. Incorrect addresses can delay delivery or result in returned packages. Please verify your address carefully before confirming your order.
  2. Business addresses are treated as residential. Businesses operating outside of a dedicated commercial facility will be classified as a residential address, and delivery charges will apply accordingly.
  3. Provide an accurate phone number. If an issue arises with your shipment, we need a reliable way to reach you. Carriers will often call ahead to confirm someone is available to accept delivery — if they cannot reach you, your shipment may not be delivered.

Shipping rates & timeframes

We ship to all countries worldwide. All orders qualify for free express shipping.

  • Destination: Worldwide
  • Shipping method: Express
  • Processing time: 1–3 working days
  • Delivery time: 7–15 working days
  • Shipping cost: Free

Total estimated delivery: 8–18 business days (processing + shipping combined).

Our carriers: we work with USPS, UPS, FedEx, and DHL to deliver your order.

Tracking your order

Once your order has been dispatched, here's how to check its status.

  1. Check your email. Once your order ships, we'll send a confirmation email containing your tracking number.
  2. Visit our Track Your Order page. Enter your tracking number in the designated field and click "Track".
  3. View your delivery status. You'll see your order details and real-time tracking information, including current location and estimated delivery date.

If you have any trouble tracking your shipment, contact our team at support@uscushion.com and we'll assist you right away.

Multiple packages

For large orders, your items may arrive in more than one shipment due to package size or weight. You will never be charged extra for split shipments — all packages are covered under your original order's free shipping.

Company information

USCUSHION LLC
Email: support@uscushion.com
Phone: +1 (818) 381-1354
Address: 30 N Gould St Ste R, Sheridan, WY 82801, US

You can also view this policy in full on our Shipping Policy page.

Questions about your order? Our team typically responds within one business day — email support@uscushion.com.