Customer policies

Warranty

We stand behind our stitching for three years. Here's exactly what that covers, what it doesn't, and how to make a claim.

At a glance

3-year workmanship warranty

Every USCUSHION cover is cut and sewn by hand. If a zipper or seam fails because of how it was made — not because of everyday use — we'll make it right for three years from your delivery date.

Coverage period 3 years

From the date your order was delivered

What it covers Workmanship only

Zippers, stitching, and seams against manufacturing defects

Return shipping Nothing to send back

Claims are handled from photos; replacement parts ship free

Who it applies to Original purchaser

And to the cushion as it was delivered to you

Scope

What's covered, what isn't

Covered

  • A zipper that separates, jams, or pulls away from the cover
  • Seams that open or stitching that gives way
  • Any other failure that traces back to how the cover was sewn

Not covered

  • Foam softening or compression over time — normal for all foam
  • Fabric fading or wear from sun, weather, or regular use
  • Damage from misuse, accidents, pets, or improper cleaning
  • Unauthorized repair, alteration, or use of non-original parts
Plain talk

Why we only warranty the workmanship

A three-year warranty on "everything" would sound better, and we'd rather tell you the truth than write something we can't honour.

Foam softens. All of it does, on every cushion ever made — it's how open-cell foam behaves once it's been sat on a few thousand times. Fabric fades in direct sun. Neither of those is a defect, and no honest manufacturer can promise otherwise for three years.

What we can stand behind is the part we control completely: the sewing. Zippers and seams are where a cushion cover actually fails, and if one of ours fails on you, that's on us — for three years, no argument.

Step by step

How to make a claim

  1. 1

    Email support@uscushion.com with your order number, a description of what failed, and when you first noticed it.

  2. 2

    Include close-up photos of the zipper, seam, or stitching in question. The clearer the photo, the faster we can approve it.

  3. 3

    We send the fix. Usually a replacement zipper or component where that solves the problem, or a replacement cover where it doesn't. You won't be charged for the part or its shipping, and you won't need to ship the cushion back to us.

A repaired or replaced component carries the remainder of your original three-year period — the clock doesn't restart, but it doesn't stop either.

Just received your order? If a zipper or seam arrived already split, that's an arrival claim rather than a warranty claim — it's handled faster and the same way. See our 10-business-day arrival claims.

Full terms

Returns, refunds & the rest

This page summarises the warranty. The complete terms — including our ±0.5" sizing tolerance, the 10-business-day arrival claim window, 100-day quality returns, and how refunds are issued — live in one place: our Return, Refund & Warranty Policy.

Where the two pages differ, the full policy governs.

Legal entity

Company information

Company

USCUSHION LLC

Email

support@uscushion.com

Phone

+1 (818) 381-1354

Address

30 N Gould St Ste R, Sheridan, WY 82801, US

Effective September 17, 2026. This warranty may be updated from time to time; the version in effect at the time of your order applies to your purchase. To the extent permitted by law, repair or replacement is the exclusive remedy under this warranty. Nothing here affects any statutory rights you may have under applicable law.

Not sure if it's covered?

Send us a photo and we'll tell you straight. Usually within one business day.

Email support →