Shipping policy
We ship worldwide with free shipping on all orders. Here's everything you need to know about processing times, delivery, and tracking your order.
Shipping overview
All orders are processed within 1–3 working days and shipped worldwide at no extra cost. Delivery typically takes 7–15 working days after dispatch.
Working days before handover to carrier
Working days from dispatch to delivery
On all orders, worldwide
Holiday periods: If your order falls within a holiday season, please allow one additional working day for processing and delivery.
Checkout tips
To keep shipping costs low and ensure smooth delivery, please keep the following in mind when placing your order.
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Double-check your shipping address. Incorrect addresses can delay delivery or result in returned packages. Please verify your address carefully before confirming your order.
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Business addresses are treated as residential. Businesses operating outside of a dedicated commercial facility will be classified as a residential address, and delivery charges will apply accordingly.
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Provide an accurate phone number. If an issue arises with your shipment, we need a reliable way to reach you. Carriers will often call ahead to confirm someone is available to accept delivery — if they cannot reach you, your shipment may not be delivered.
Shipping rates & timeframes
We ship to all countries worldwide. All orders qualify for free express shipping.
| Destination | Shipping method | Processing time | Delivery time | Shipping cost |
|---|---|---|---|---|
| Worldwide | Express | 1–3 working days | 7–15 working days | Free |
Total estimated delivery: 8–18 business days (processing + shipping combined).
Our carriersWe work with the following carriers to deliver your order:
Tracking your order
Once your order has been dispatched, here's how to check its status.
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1
Check your email. Once your order ships, we'll send a confirmation email containing your tracking number.
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2
Visit our Track Your Order page. Enter your tracking number in the designated field and click "Track".
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3
View your delivery status. You'll see your order details and real-time tracking information, including current location and estimated delivery date.
If you have any trouble tracking your shipment, contact our team at support@uscushion.com and we'll assist you right away.
Multiple packages
For large orders, your items may arrive in more than one shipment due to package size or weight. You will never be charged extra for split shipments — all packages are covered under your original order's free shipping.
Company information
USCUSHION LLC
support@uscushion.com
+1 (818) 381-1354
30 N Gould St Ste R, Sheridan, WY 82801, US
Questions about your order?
Our team typically responds within one business day.