In order to keep shipping costs as low as possible and to provide you with the best possible service, here are some tips for online checkout.

(1) Make sure your shipping address is correct.
(2) Businesses operating outside of a residence will be considered a residential address and any delivery charges will be charged as such.
(3) When placing an order online, provide an accurate phone number. If something goes wrong with your shipment, we need the best way to get in touch with you. The courier company will usually call ahead to confirm that someone will be at your location to accept the delivery. If the carrier cannot reach you, they may not be able to deliver your shipment.


UPDATE ABOUT TARIFFS: None of our shipments under $800 USD are yet affected by tariffs. 30% tariffs will only apply to China products (under $800 in value) from May 2, 2025. Tariffs are already included in our pricing and all of our orders and pre-orders ship without tariffs.

Processing time:
All orders will be processed within 1-3 working days and handed over to the factory. Our products are sold to Australia, Canada, France, Germany, Ireland, United Kingdom, United States. If your delivery time falls within the holiday season, please add an extra day for delivery. Please check the following table.

Shipping Rates:
We ship to worldwide, all the countries from China. Please refer to the time marked on the product details page. Please refer to the table below for the logistics methods and times of the two warehouses.

Nation Shipping Methods Processing Time Delivery Time Order Amounts Shipping Rates
Worldwide Express 1-3 Working days 7-15 Working days unlimited Free Shipping

 

Total shipping day: Processing time+Shipping Rates=total shipping days(8-18 business days)

The logistics carriers we cooperate with include: USPS, FedEx, DHL, Express, UPS®.
The logistics carriers Rulaercushion cooperates with include USPS, FedEx, DHL, Express, UPS®


Check your order and shipment
To confirm your order and track your shipment, please follow the steps below:

(1) Once your order has been shipped, we will send you a confirmation email containing your tracking number.

OR Visit our website and go to the "Track Your Order" page.

(2) Enter your tracking number in the designated field and click “Track”.

(3) You will be directed to a page that displays your order details and tracking information, including the delivery status of your shipment.

If you encounter any issues with tracking your shipment, please don't hesitate to contact our customer service team for assistance.

Multiple packages:

We will ship your order,and because the packages are too large and too many, sometimes you may receive more than one shipment, but we will not charge you more.

Production & Warehouse Address B:
Baiyi Garments, No. 7100, Minzhu Street, Economic Development Zone, Hanting District, Weifang City, Shandong Province, China

LZH AURORA VERITAS LLC
Email: support@uscushion.com

Phone: +1(341) 213-9707
Address:  544 Fremont Ave Akron CO 80720 US
Chinese address: Baiyi Garments, No. 7100, Minzhu Street, Economic Development Zone, Hanting District, Weifang City, Shandong Province, China