Return & refund policy
Every cushion is made to your exact measurements. We stand behind our work — read below to understand how exchanges, returns, and shipping issues are handled.
100-day guarantee
We're committed to providing you with the best quality products and services. All of our products come with a 100 natural day return and exchange guarantee.
From the date you receive your order
After we receive and inspect the returned item
To start any return, exchange, or claim
With original label still attached to the package
Exchange request
If your cushion doesn't fit as expected, we'll work with you to make it right. Follow these steps to request an exchange.
-
1
Keep the item clean and unused. Items that have been used or damaged are not eligible for exchange.
-
2
Email us within 100 natural days of receiving your order at support@uscushion.com. Include your order number and a description of the issue.
-
3
We confirm your eligibility and provide a designated return address. Do not return the item without written authorization — we cannot be responsible for packages returned without prior approval.
-
4
Allow 7 working days for our team to inspect the returned item and process your exchange.
-
5
Your replacement ships within 7 working days of inspection approval.
Important: Always ship to the address we confirm by email. Packages sent without authorization or to an incorrect address are not covered.
Return & refund request
If you'd like to return your order for a refund, follow the steps below. Refunds are issued to your original payment method or as store credit.
-
1
Keep the item clean, unused, and unopened with the original label still attached to the package.
-
2
Email support@uscushion.com within 100 natural days of receiving your order. Include your order number and reason for return.
-
3
We confirm your return address. Ship the item only after receiving written confirmation from us.
-
4
Our team inspects your return within 7 working days of receiving the package.
-
5
Your refund is issued to your original payment method or store balance within 7 working days of inspection.
Cancelling an unshipped order
If you need to cancel before your order has shipped, email us immediately at support@uscushion.com with your order number and your cancellation request.
-
1
Email support@uscushion.com immediately with your order number and cancellation request.
-
2
We confirm your cancellation by email. Please wait for written confirmation before assuming the order is cancelled.
-
3
Your refund is issued to your original payment method or store balance within 7 working days of confirmation.
Because all cushions are made to order, cancellations may not be possible once cutting and production has started. Contact us as early as possible for the best outcome.
Return & exchange shipping costs
Customers do not need to pay any handling fees for exchanges or returns. Responsibility for return shipping costs depends on the reason for the return.
We cover return shipping when:
- The item has a quality defect — please provide photos or video to document the issue.
- We shipped the wrong item.
Customer covers return shipping when:
- You ordered the wrong item or size.
- You changed your mind and no longer want the product.
Lost packages
We ship exclusively with USPS, UPS, and FedEx. If your package appears to be missing, follow these steps.
-
1
Email support@uscushion.com with your order number and your carrier tracking number.
-
2
We open a trace with the carrier. This process takes approximately 7 working days. If your shipment is located, we will arrange delivery to your address.
Damaged or broken packages
If your order arrives visibly damaged, please follow these steps carefully — documentation is required to file a shipping damage claim with the carrier.
-
1
Do not sign for a visibly damaged package. Ask the delivery person to file a shipping damage claim on the spot, and note the damage clearly on the delivery receipt before signing.
-
2
Photograph the damaged items and packaging. Save all damaged packaging materials and note the shipping box numbers.
-
3
Keep a copy of your delivery receipt.
-
4
Email support@uscushion.com within 2 working days with your order information, damage photos, and shipping box numbers. We will help you obtain compensation from the carrier as quickly as possible.
Company information
USCUSHION LLC
support@uscushion.com
+1 (818) 381-1354
30 N Gould St Ste R, Sheridan, WY 82801, US
Still have questions?
Our team typically responds within one business day.
